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Policies & Procedures

1. Scope

This is the policy that we will follow if your complaint is about someone’s conduct or behaviour. This could be because you think that someone has behaved in a way that is unsafe, unprofessional, discriminatory, offensive or intimidating. It could be because someone has broken important rules or policies.

2. Committee Responsibility

The Club Chairman and the approval of the Club Committee, have overall responsibility for the implementation of the GPLTC Complaints Policy & Procedure. In particular they are responsible for ensuring that the policy is widely communicated and that its effectiveness is monitored.

The person designated with specific responsibility for Complaints is Club Secretary – Jan Towers

3. Commitment Statement

You have the right to complain to us and will take complaints seriously. You should not be harassed, bullied or put at a disadvantage because of a complaint.

Equality; you should receive a proper response to your complaint, regardless of your age, gender, disability, race, religion, nationality, social status, sexual orientation or political persuasion.

Fairness; we believe that complaints should be dealt with fairly and openly. Unless it would put other people at risk, those affected by a complaint should have a chance to contribute and respond to any investigation.

Safety and welfare take priority; we will always give priority to concerns that affect safety and welfare. Issues affecting children will be treated very seriously.

We will treat complaints as confidentially as possible.

Sometime we will have to discuss the complaint with other organisations. If we are worried about a risk to a person or to the public, we might need to pass on our concerns to the right authorities. If necessary, we will get advice from organisations such as the Police, Social Services or the LTA.

4. Making a Complaint

If you have an complaint, it is often best to start by having a conversation with our head coach, welfare officer or a member of the committee. They may be able to resolve your problem.

Should you feel the complaint is still unresolved you could also make a written statement – see address at the bottom of this policy.

If you complaint needs to be investigated further, you will normally be asked to out your complaint in writing. We accept anonymous complaints, but it often very difficult to investigate these properly. It is easier for us to handle your complaint if you provide as much detail as possible.

5. Complaints Investigation

We will give an initial response to your complaint within 21 days or as soon as possible after our monthly committee meetings. If the matter is urgent, we will respond more quickly. We will investigate your complaint fairly.

We will try to gather any information that may be relevant to handing your complaint as quickly as possible.

We may sometimes be asked to show copies of information from the investigation to other people to allow them to respond. This is because we believe in fairness and openness.

We will not share information if we think that this will endanger someone’s safety or welfare.

The outcome of the complaint will be discussed and agreed at a Committee meeting scheduled as soon as reasonable after the complaint is received in writing.

You will be given an update on the progress of your complaint on a monthly basis or earlier if at all possible. If there are delays in handling your complain for any reason, the Club Secretary will keep you informed.

If you complaint leads to formal disciplinary action against someone, we will usually inform you about the outcome. We will not tell you the outcome if that person is a child or if we believe that telling you would create a risk to other people. In this situation we will still try to tell you about how you are affected by the action that has been taken.

6. POSSIBLE OUTCOMES OR RESULTS OF A COMPLAINT

In many cases, to is expected to resolve problems informally. This might include:-

  • An explanation or apology
  • An agreement to communicate or act differently in future
  • A change in arrangements for particular activities
  • Formal disciplinary action under GPLTC Articles of Association
  • Formal disciplinary action against a member
  • A decision to refer the case to another organisation such as the LTA, Police or Social Services
  • Closure of your complaint without action.

Sometimes it can be useful to speak directly to someone outside of the Club.

  • You need urgent advise about someone’s safety or welfare.
  • You don’t want to discuss the complaint with someone at the Club
  • Your complaint is very serious
  • Your complaint involves other organisations
  • You need specialist advice

The LTA can advise on a range of different complaints, and in some cases will handle the complaint directly. If you are worried about a child’s welfare, you can contact the following people:-

Club Welfare Officer Carolyn Cruse
Childline, or NSPCC advise line, local Social Services, Police – please refer to our Safeguarding Policy also.

For questions or queries about this policy or making a written complaint-
Email any member of the Committee – emails can be found on our website – www.gideaparkltc.co.uk

Written complaints should be made to :-
Club Secretary – JAN TOWERS jantowers22@gmail.com or at the club address Gidea Close, Romford ESSEX RM2 5NP

If the matter is concerning a child you could also contact:-
Club Welfare officer – CAROLYN CRUSE gpltc.juniors@gmail.com

Concern Reporting Procedure

Anyone who has concerns that they or someone else is being discriminated against or has been a victim of discriminatory language or behaviour should:

Handling a concern/disclosure can be emotionally difficult. If you would like to talk to someone after making a concern/disclosure, contact the LTA Safe and Inclusive Tennis Team by phone 020 8487 7000 or email safeandinclusive@lta.org.uk

RespondListen carefully to what the person is telling you. Do not interrupt; keep questions to a minimum; do not promise to keep the information secret
ReferIs someone in immediate danger?
 

YES

Call the police (999)

THEN

NO

Talk to the club’s Welfare Officer in confidence Carolyn Cruse 07908 887300 gpltc.juniors@gmail.com ;Talk to the LTA Safe and Inclusive Tennis Team * (020 8487 7000) as soon as possible [Mon-Fri, 9am-5pm].
If the Safe and Inclusive Tennis Team is unavailable and you want advice before the next working day, call the NSPCC (0808 800 5000) or Parent Line Scotland (0800 028 2233) if your concerns is about a child.
If your concern us about an adult ask them for details of your Local Authority Adult Social Care Services.

Hate crime can alternatively be reported through True Vision at www.report-it.org.uk

Record

Write an objective account of your concerns immediately using the Reporting a Concern Form found in our website Safe and Inclusive Tennis page. Send it to the LTA Safe and Inclusive Tennis Team within 48 hours of the concern/disclosure (safeandinclusive@lta.org.uk)

Handling a concern/disclosure can be emotionally difficult. If you would like to talk to someone after making a concern/disclosure, contact the LTA Safe and Inclusive Tennis Team by phone 020 8487 7000 or email safeandinclusive@lta.org.uk

* In Wales? You can also contact the Wales Safe and Inclusive Tennis Lead (029 2046 3335). In Scotland? You can also contact the Tennis Scotland Safe and Inclusive Tennis Lead (0131 444 4154).

(See appendix C for more details on what to do if a disclosure from a child or adult at risk is made to you)

Diversity and Inclusion in Gidea Park Lawn Tennis Club

This Policy sets out our commitment and includes our Safe and Inclusive Standards, Code of Conduct (page 8) and Reporting Procedure (page 2) and it supports our overall aims for diversity and inclusion that are to ensure that:

  • Tennis is diverse and inclusive
  • Diversity and inclusion are embedded in our club’s culture and our behaviours
  • We create a culture where inclusive leadership thrives
  • We take a proactive approach using positive action to ensure that communities and individuals are valued and able to achieve their full potential.

To achieve these aims we believe that everyone involved in Tennis has a vital role to play in promoting diversity and inclusion and we ask everyone to become Safe and Inclusive Tennis Champions – proactively promoting Safe and Inclusive tennis and taking action against all forms of discrimination.

We are proud to have a Diversity and Inclusion Policy that demonstrates our commitment to making tennis diverse and inclusive. The commitment to Diversity and Inclusion is upheld by all – Lawn Tennis Association (LTA), Tennis Scotland, Tennis Wales and the Tennis Foundation.

These commitments are fully supported by the Gidea Park Lawn Tennis Club Committee.

Together we can make a positive difference to people from different backgrounds to participate in Tennis at our club.

Thank you.

Diversity and Inclusion Policy

1. Policy Statement

This Diversity and Inclusion Policy, Standards, Code of Conduct and Reporting Procedure are applicable to Gidea Park Lawn Tennis Club and is based on similar policies of:

  • The Lawn Tennis Association (LTA)
  • Tennis Scotland
  • Tennis Wales
  • The Tennis Foundation.

As a club we contribute actively to enable more people to play tennis more often, in a manner that it is safe, inclusive, and fair. This applies regardless of a person’s age, disability, gender reassignment status, sex, marital or civil partnership status, pregnancy or maternity, race, sex, sexual orientation, religion, race or sexual orientation, socio-economic status or any other background.

We recognise that many concerns and/or disclosures may have both safeguarding and diversity and inclusion elements to them. This policy reflects this through its reporting procedures, which replicate the safeguarding concern reporting procedures.

This Policy strives to minimise risk and support our venue, programmes, events and individuals to deliver and experience a positive tennis experience for everyone. The Reporting Procedures in page 2 outlines how to respond to safeguarding or discrimination concerns/disclosures.

2. Use of Terminology

We have adopted the following definitions to explain our approach to diversity and inclusion in tennis:

Discrimination – treating someone in a less favourable way and causing them harm, because of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation

Diversity – acknowledging, celebrating and respecting the differences between groups of people and between individuals. We will work to ensure that people can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their sport without the threat of intimidation, victimisation, harassment or abuse.

Harassment – unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating and intimidating, hostile, degrading, humiliating or offensive environment for that individual or creates an intimidating, hostile, degrading, humiliating or offensive environment. The focus is on the perception of the complainant not the intent of the perpetrator. Employees can complain of behaviour they find offensive even if it is not directed at them.

Inclusion – ensuring that tennis is equally accessible to any member of the community so they can be fully involved in whatever capacity they choose; and that they are supported to achieve their potential in any capacity e.g. player, employee, volunteer, coach or official. We will work to ensure that people have a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, that they feel respected and valued and are not singled out, with regard to their age, disability, gender reassignment status, sex, marital or civil partnership status, pregnancy or maternity, race, sex, sexual orientation, religion, race or sexual orientation, socio-economic status or any other background.

Positive action – Gidea Park Lawn Tennis Club is committed to taking positive steps to counteract the effects of physical or cultural barriers – whether real or perceived – that restrict the opportunity for all sections of the community to participate equally and fully. We will ensure that we institute, support or contribute to appropriate measures or initiatives that enable access to tennis and participation in associated activities by people from any group that is under-represented in tennis or has difficulty accessing it and that they can do so with dignity or without being singled out.

(See Appendix A for full glossary of terms)

3. Scope

Gidea Park Lawn Tennis Club has direct safe and inclusive responsibility for:

  • Staff, consultants, coaches and officials they employ;
  • Volunteers, including board members and councillors they recruit;
  • Venues they own;
  • Events and programmes they run; and
  • Ensuring all accreditation requirements are met by accredited coaches, officials and venues.

We recommend and support the development of good diversity and inclusion practice to:

  • Accredited coaches, officials and venues;
  • Players, parents and carers;
  • Volunteers recruited by other organisations;
  • Venues hired by or on our behalf
  • Club Events.

This Policy is in line with national legislation (see appendix B for details of the relevant legislation) and applicable to our club, specifically to every person and place that we have direct safe and inclusive responsibility for.

4. Responsibility for implementation of the Diversity and Inclusion Policy

Diversity and inclusion is everyone’s responsibility: not responding to discriminatory or unacceptable language and behaviour is not an option.

  • The club’s Committee and Chair have overall accountability for this Policy and Reporting Procedure, for being the strategic lead on diversity and inclusion and for ensuring compliance with the relevant legislation (see Appendix for details).
  • The club’s chair Julian Lewis and Welfare Officer Carolyn Cruse have overall responsibility for implementation of the policy.
  • The Chair and Welfare Officer of the club are responsible for updating this Policy and Reporting Procedure in line with legislative and organisational developments; and develop a strategic and proactive approach to diversity and inclusion and respond to discrimination concerns.
  • The Gidea Park Lawn Tennis Club Club’s Welfare Officer Carolyn Cruse is responsible for supporting the club to identify where diversity and inclusion support is required; to implement safe and inclusive procedures; promote diversity and inclusion principles, including the Safeguarding and Reporting Procedure, to all the venues they manage, programmes, events and individuals including players, parents and carers.
  • All staff, consultants, coaches, officials and volunteers involved in tennis are responsible for raising diversity and inclusion concerns with the club’s Welfare Officer to start with; then the Safe and Inclusive Tennis team if applicable, as outlined in the Reporting Procedure.
  • Players, parents and guardians are responsible for upholding the Code of Conduct and Reporting Procedure.
  • The Gidea Park Lawn Tennis Club committed to:
    • formally adopt this policy,
    • take steps to ensure that our committee, members, participants and volunteers behave in accordance with the policy, including where appropriate taking disciplinary action under our constitution;
    • ensure that access to membership as well as access to participation is open and inclusive;
    • publish accurate information about the location and accessibility of our facilities; and
    • support measures and initiatives that British Tennis may institute or take part in to advance the aims of this policy as part of our commitment to our LTA membership.

Where there is a diversity and inclusion concern/disclosure:

  • The individual who is told about, hears, or is made aware of the concern/disclosure is responsible for following the Concern Reporting Procedure above
5. Breaches of the Diversity and Inclusion Policy, Standards, Code of Conduct and Reporting Procedure

Where there are concerns that diversity and inclusion good practice has not been followed, all staff are encouraged to follow your club’s whistleblowing policy; consultants, coaches, officials, volunteers and players are encouraged to:

If someone comes to you with a concern around discrimination, listen to their complaint, reassure them and advise them of the routes listed above (1-3).

Breaches of this Policy and/or failure to comply with the outlined responsibilities may result in the following by the LTA, Tennis Scotland, Tennis Wales and/or the Tennis Foundation:

  • Venues – Potential removal of LTA accreditation
  • Staff– disciplinary action leading to possible dismissal and legal action.
  • Contracted consultants, officials and coaches – termination of current and future roles within all four organisations and possible legal action.
  • Recruited volunteers, including councillors and board members – termination of current and future roles within all four organisations and possible legal action.

Actions taken by staff, consultants, volunteers, officials, coaches, venues, clubs and/or events outside of the LTA, Tennis Scotland, Tennis Wales and/or the Tennis Foundation that are seen to contradict this Policy may be considered a violation of this Policy.

Where an appeal is lodged in response to a safeguarding decision made by the LTA Safe and Inclusive Tennis Team and Safeguarding and Protection Committee and/or Licensing and Registration Committee, an independent appeal body such as Sport Resolutions may be used. Their decision is final.

6. Related policies and guidance
  • Safeguarding Policy
  • Disciplinary Policy
  • Grievance Policy
  • Harassment Policy
  • Bullying Policy
  • Complaints Policy
  • Transgender Policy
  • Whistle-blowing Policy
  • Data Protection Policy
  • And others as may be identified from time to time.

Codes of Conduct

All members of staff and volunteers agree to:

  • Prioritise the well-being of all children and adults at risk at all times
  • Treat all children and adults at risk fairly and with respect
  • Be a positive role model. Act with integrity, even when no one is looking
  • Help to create a safe and inclusive environment both on and off court
  • Not allow any rough or dangerous behaviour, bullying or the use of bad or inappropriate language
  • Report all allegations of abuse or poor practice to the club Welfare Officer
  • Not use any sanctions that humiliate or harm a child or adult at risk
  • Value and celebrate diversity and make all reasonable efforts to meet individual needs
  • Keep clear boundaries between professional and personal life, including on social media
  • Have the relevant consent from parents/carers, children and adults before taking or using photos and videos
  • Refrain from making physical contact with children or adults unless it is necessary as part of an emergency or congratulatory (e.g. handshake / high five)
  • Refrain from smoking and consuming alcohol during club activities or coaching sessions
  • Ensure roles and responsibilities are clearly outlined and everyone has the required information and training
  • Avoid being alone with a child or adult at risk unless there are exceptional circumstances
  • Refrain from transporting children or adults at risk, unless this is required as part of a club activity (e.g. away match) and there is another adult in the vehicle
  • Not abuse, neglect, harm or discriminate against anyone; or act in a way that may be interpreted as such
  • Not have a relationship with anyone under 18 for whom they are coaching or responsible for
  • Not to have a relationship with anyone over 18 whilst continuing to coach or be responsible for them

All children agree to:

  • Be friendly, supportive and welcoming to other children and adults
  • Play fairly and honestly
  • Respect club staff, volunteers and Officials and accept their decisions
  • Behave, respect and listen to your coach
  • Take care of your equipment and club property
  • Respect the rights, dignity and worth of all participants regardless of age, gender, ability, race, culture, religion or sexual identity
  • Not use bad, inappropriate or racist language, including on social media
  • Not bully, intimidate or harass anyone, including on social media
  • Not smoke, drink alcohol or drugs of any kind on club premises or whilst representing the club at competitions or events
  • Talk to the club Welfare Officer about any concerns or worries they have about themselves or others

All adults agree to:

  • Positively reinforce your child and show an interest in their tennis
  • Use appropriate language at all times
  • Be realistic and supportive
  • Never ridicule or admonish a child for making a mistake or losing a match
  • Treat all children, adults, volunteers, coaches, officials and members of staff with respect
  • Behave responsibly at the venue; do not embarrass your child
  • Accept the official’s decisions and do not go on court or interfere with matches
  • Encourage your child to play by the rules, and teach them that they can only do their best
  • Deliver and collect your child punctually from the venue
  • Ensure your child has appropriate clothing for the weather conditions
  • Ensure that your child understands their code of conduct
  • Adhere to your venue’s safeguarding policy, diversity and inclusion policy, rules and regulations
  • Provide emergency contact details and any relevant information about your child including medical history

Appendix A:

Glossary of terms

Age: This refers to a person belonging to a particular age group, which can mean people of the same age (e.g. 32-year old’s) or range of ages (e.g. 18 – 30-year old’s, or people over 50).

Bisexual or Bi: – refers to a person who has an emotional and/or sexual orientation towards more than one gender.

Bullying: can involve any form of physical, emotional, sexual or discriminatory abuse. It can also include cyber-bullying – using social media or mobile phones to perpetrate bullying.

Direct discrimination: treating someone less favourably than another person because of a protected characteristic.

Disability: A person having a physical or mental impairment that has a substantial and long-term adverse effect on that person’s ability to carry out normal day-to-day activities.

Discrimination: treating someone in a less favourable way and causing them harm, because of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

Discrimination by association: discrimination against someone because they are associated with another person who possesses a protected characteristic.

Discrimination by perception: discrimination against someone because of the belief that someone possesses a protected characteristic.

Diversity: acknowledging and celebrating the differences between groups of people and between individuals.

Equality: treating everyone with fairness and respect and recognising and responding to the needs of individuals. Taking positive actions to address existing disadvantages and barriers affecting how people engage with and participate in tennis.

Ethnicity: the social group a person belongs to, and either identifies with or is identified with by others, as a result of a mix of cultural and other factors including language, diet, religion, ancestry and physical features traditionally associated with race. Ethnicity is essentially self-defined and may change over time.

Gay: refers to a man who has an emotional, romantic and/or sexual orientation towards men. Also, a generic term for lesbian and gay sexuality – some women define themselves as gay rather than lesbian.

Gender identity: this is an individual’s internal self-perception of their own gender. A person may identify as a man, as a woman, as neither man or woman (non-binary) or as androgyne/polygender.

Gender reassignment: The process of changing or transitioning from one gender to another.

Harassment: unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating and intimidating, hostile, degrading, humiliating or offensive environment for that individual or creates an intimidating, hostile, degrading, humiliating or offensive environment. The focus is on the perception of the complainant not the intent of the perpetrator. Employees can complain of behaviour they find offensive even if it is not directed at them.

Hate crime: crime that is targeted at a person because of hostility or prejudice towards that person’s disability, race or ethnicity, religion or belief, sexual orientation or transgender identity. This can be committed against a person or property.

Homophobia: the fear, unreasonable anger, intolerance or/and hatred toward homosexuality, lesbian gay and bisexual people whether that person is homosexual or not.

Inclusive leadership – leaders who are aware of their own biases and preferences, actively seek out and consider different views and perspectives to inform better decision-making. They see diverse talent as a source of competitive advantage and inspire diverse people to drive organisational and individual performance towards a shared vision.

An Inclusive Leader – is a role model exemplar of inclusive behaviour; listens to and seeks out the views of diverse people and takes account of these views, without bias, in the decisions they make; appreciates that a diverse group of people will generate more creative solutions to problems and encourages this; inspires people through a shared vision of future success and motivates them to deliver it; leverages difference for high performance and provides responsive excellence to customers’, clients’ and service users’ needs; provides positive feedback to boost people’s self-efficacy; puts effort into helping diverse people identify their talents and develop them for performance now and future advancement; communicates authentically and honestly in a way that inspires trust, loyalty and well-being.

Inclusion: recognising that people from different backgrounds may have difference needs and expectations and may experience barriers in trying to access tennis. An inclusive venue is one that takes steps to attract and engage with people from many different backgrounds and meet their needs so that everyone has a positive experience and has the opportunity to achieve their potential.

Indirect discrimination: a practice, policy or rule which applies to everyone in the same way, but that has a worse effect on some people than others.

LGBTQ: an acronym for Lesbian, Gay, Bisexual, Trans and Questioning.

Lesbian: a woman who has an emotional romantic and /or sexual orientation towards women.

Monitoring equality: refers to data collection and analysis to check if people with protected characteristics are participating and being treated equally. For example: monitoring of the number of people with a disability who play tennis at our venue.

Non-binary – an umbrella term for a person who does not identify as only male or only female, or who may identify as both.

Positive action: a range of lawful actions that seek to overcome or minimise disadvantages (for example in employment opportunities) that people who share a protected characteristic have experienced, or to meet their different needs.

Pregnancy and maternity: pregnancy is the condition of being pregnant or expecting a baby. Maternity refers to the period after the birth, and is linked to maternity leave in the employment context. In the non-work context, protection against maternity discrimination is for 26 weeks after giving birth, and this includes treating a woman unfavourably because she is breastfeeding.

Questioning: it refers to the process of exploring your own sexual orientation and/or gender identity.

Race: refers to the protected characteristic of race. It refers to a group of people defined by their race, colour, and nationality (including citizenship) ethnic or national origins.

Radicalisation, extremism and terrorist behavior: Radicalisation is the process by which a person comes to support terrorism and/or forms of extremism. Extremism is vocal or active opposition to fundamental British values, including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. There is no single way to identify an individual who is likely to be susceptible to extremist ideology. The internet and the use of social media can be a major factor in the radicalisation of people.

Reasonable adjustment: What is considered reasonable will depend on all the circumstances of the case including the size of an organisation and its resources, what is practicable, the effectiveness of what is being proposed and the likely disruption that would be caused by taking the measure in question as well as the availability of financial assistance

Religion or belief: religion has the meaning usually given to it but belief includes religious and philosophical beliefs including lack of belief (e.g. atheism). Generally, a belief should affect your life choices or the way you live for it to be included in the definition.

Sex: refers to the biological makeup such as primary and secondary sexual characteristics, genes, and hormones. The legal sex is usually assigned at birth and has traditionally been understood as consisting of two mutually exclusive groups, namely men and women.

Sexual orientation: a person’s emotional, romantic and/or sexual attraction to another person.

Trans: an umbrella term to describe people whose gender is not the same as, or does not sit comfortably with, the sex they were assigned at birth. Trans people may describe themselves using one or more of a wide variety of terms, including (but not limited to) transgender, cross dresser, non-binary, genderqueer (GQ).

Transphobia: the fear, unreasonable anger, dislike, intolerance or/and hatred toward trans people, whether that person has undergone gender reassignment or is perceived to have done that.

Transsexual Person: someone who has started the process of changing their gender identity is undergoing or has undergone gender reassignment.

Unconscious bias or implicit bias: this refers to a bias that we are unaware of, and which happens outside of our control. It is a bias that happens automatically and is triggered by our brain making quick judgments and assessments of people and situations, influenced by our background, cultural environment and personal experiences.

Victimisation: when someone is treated badly because they have made or supported a complaint or grievance.

Appendix B:

Legislation

The Equality Act 2010 legally protects people from discrimination in the workplace and in wider society. It replaced previous anti-discrimination laws with a single Act, making the law easier to understand and strengthening protection in some situations. It sets out the different ways in which it’s unlawful to treat someone.

It is against the law to discriminate against anyone because of:

  • age
  • being or becoming a transsexual person
  • being married or in a civil partnership
  • being pregnant or on maternity leave
  • disability
  • race including colour, nationality, ethnic or national origin
  • religion, belief or lack of religion/belief
  • sex
  • sexual orientation

These are called ‘protected characteristics’.

People are protected from discrimination:

  • at work
  • in education
  • as a consumer
  • when using public services
  • when buying or renting property
  • as a member or guest of a private club or association

People are also protected from discrimination if:

  • they are associated with someone who has a protected characteristic, e.g. a family member or friend
  • they have complained about discrimination or supported someone else’s claim

Discrimination can come in one of the following forms:

  • direct discrimination – treating someone with a protected characteristic less favourably than others.
  • indirect discrimination – putting rules or arrangements in place that apply to everyone, but that put someone with a protected characteristic at an unfair disadvantage.
  • harassment – unwanted behaviour linked to a protected characteristic that violates someone’s dignity or creates an offensive environment for them.
  • victimisation – treating someone unfairly because they’ve complained about discrimination or harassment.

1. Scope

Gidea Park Lawn Tennis Club (GPLTC) is committed to providing a safe working, coaching and playing environment for all members, learners and any related third parties.

2. Committee Responsibilites

The Club Chairman and with the approval of the Club Committee have overall responsibility for the implementation of the GPLTC Health & Safety Policy. In particular they are responsible for ensuring that the policy is widely communicated and that its effectiveness is monitored.

The person designated with the specific responsibility for Health & Safety is to be confirmed; however please contact any GPLTC Committee Member as listed on the clubs website if you have any H&S concern – feel free to use the Red Suggestion Box located near the clubhouse main exit door.

3. Commitment Statement

GPLTC is committed to health & safety of all sub contracted services, club members, leaners, visitors and any relevant third parties I the delivery of tennis services. All individuals have a legal responsibility, as stated under Section 7 of the Health & Safety at Work Act 1974, to do everything practicable to prevent an accident or injury to themselves and to others. In order to promote health & safety, so far as reasonably practicable in the delivery of these services GPLTC ensures that:-

  • All relevant individuals are provided with information, instruction, training and supervision as is necessary to ensure health & safety
  • All relevant individuals are made aware of health & safety considerations including evacuation procedures and first aid.
  • All equipment is maintained to a safe standard across all areas of the club and can be used without risk to health & safety
  • Risk assessments are completed annually or more if recommended by the LTA
  • PAT testing is carried out in line with Health & Safety at Work Act 1974, Electricity at Work Regulations 1989, Provision and Use of Work Equipment regulations of 1998 and the Management of Health & Safety at Work regulation of 1999
  • Members and Club Coaches ensure that all accidents are managed, logged and reported to our Health & Safety Officer (Committee til H&S officer confirmed) for investigation and future prevention action to be initiated if necessary
  • All information related to accident are required to be maintained on file; where an accident is deemed to be resultant of malpractice or maladministration; this is reported to the club secretary in line with the LTA Malpractice Policy
  • Ensuring fire extinguishers are maintained in accordance with the manufacturer’s guidelines, recommendations from Romford Borough FIRE DEPARTMENT and all Health & Safety notices are up to date and in situ
  • Ensuring fire alarms and emergency lighting are checked periodically
  • Ensure the Club’s defibrillator is checked annually and the first aid box checked periodically as required
  • Ensuring that courts, access ways and changing rooms are clear of obstruction and litter
  • COACHING
    • All coaches are appropriately trained, qualified and registered
    • All coaching sessions have appropriate supervision ratios
    • Registers are held for all junior coaching sessions
  • Emergency procedures are in place
  • All chemicals are stored and used in line with COSHH Regulations 2002

4. Accident Reporting

  • A safe and healthy environment is fostered through a partnership where all involved in GPLTC combine their efforts and share responsibility for tennis related personal injury prevention and management. Early reporting is essential to this process and the club accident reporting book should be used in the event of an accident or incident an can be found in the First Aid Box in the Kitchen
  • Accidents that occur at GPLTC must be reported to the Club Secretary by the coach or club members (as applicable) asap. Any accident/incident that takes place at non GPLTC premises (ie whilst playing away matches) must be reported to the venue in accordance with the applicable procedures notified by the venue and details sent to GPLTC Club Secretary

5. First Aid

The club’s first aid supplies are located in the first aid box in the kitchen.

The club’s defibrillator is (charged and ready for use) in the Kitchen also.

Special provision for treating allergic reactions should be the responsibility of the person with the allergy.

If you have a Health & Safety concern please contact any COMMITTEE MEMBER.

Contact of members by the Club:
Under GDPR, members must agree to be contacted by the Club IN CONNECTION WITH CLUB ACTIVITIES

Therefore when renewing your membership each season you are agreeing that the Club can contact you by email IN CONNECTION WITH CLUB ACTIVITIES.

The Club fully endorses and adheres to the principles of Data Protection legislation and will:

  • Only collect information needed for the administration of the Club
  • Keep the information secure
  • Ensure the information is relevant and up to date
  • Only hold as much information as we need and for as long as we need
  • Only use the information to contact Members if we have the specific approval of members
  • Allow Members to see the information held on request.

Information Held

Information provided by members on renewal of their annual Membership is held on password controlled membership software.

Data comprises:

Adult members: Name, home address inc postcode, telephone number, DOB and email.
Junior members: Date of birth is specifically required to ensure category of membership.
Data is deleted 6 months from when members cease to be members for any reason !!

Use of Information by the Club

Where membership renewal has been received from a member; this allows the Club to contact you by email IN CONNECTION WITH CLUB ACTIVITIES, the data is transferred manually to GMAIL which act as a data processor.
GMAIL has assured all its customers that is GDPR compliant.
GMAIL relies on data input by Carolyn Cruse from gpltc.juniors@gmail.com.

Basic data for all members is held on the Club’s Master access control system.
This is a standalone system held on the Club Honorary Membership Registrar’s Computer and is password controlled. This is purely used to control and maintain members and expiry of members’. Membership details are also kept on Club Welfare’s computer who updates emails to GMAIL. Members have the opportunity to unsubscribe from our GMAIL listing every time  they receive an email alert – by simply replying and stating ‘Please unsubscribe me’. Data will NEVER be passed to other third parties or used in any way not directly related to Club activities.

Security

The membership database is held on the Club Registrar’s Computer. The Software is password controlled. Access to member’s details is limited to the Club Chairman, Club Registrar, Club Coach and Welfare Officer.

Right to see information held by the Club:

Members may contact the Honorary Membership Secretary / Chairman to see a copy of the information held for them on the membership software.

Gidea Park Lawn Tennis Club acknowledges the duty of care to safeguard and promote the welfare of children and adults at risk. The club is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and LTA requirements. A copy of the club’s full safeguarding policy is available from Carolyn Cruse.

The club’s safeguarding policy recognises that the welfare and interests of children and adults at risk are paramount in all circumstances. It aims to ensure that regardless of age, ability or disability, gender reassignment, race, religion or belief, sex or sexual orientation, socio-economic background, all children:

  • have a positive and enjoyable experience of tennis at Gidea Park Lawn Tennis Club in a safe and inclusive environment
  • are protected from abuse whilst participating in tennis.

Gidea Park Lawn Tennis Club acknowledges that some children, including disabled children and young people or those from ethnic minority communities, can be particularly vulnerable to abuse and we accept the responsibility to take reasonable and appropriate steps to ensure their welfare.

As part of our safeguarding policy Gidea Park Lawn Tennis Club will:

  • promote and prioritise the safety and well-being of children and adults at risk
  • ensure everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children and adults at risk
  • ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern
  • ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored
  • prevent the employment/deployment of unsuitable individuals
  • ensure robust safeguarding arrangements and procedures are in operation.

The club’s policy and procedures will be widely promoted and are mandatory for everyone involved in Gidea Park Lawn Tennis Club. Failure to comply with the policy and procedures will be addressed and may result in dismissal/exclusion from the club.

Whistleblowing

Anyone who does not feel comfortable raising a concern with the Club Welfare Officer should the LTA Safeguarding Team directly on 020 8487 7000, the local Authority Designated Officer (LADO) or the NSPCC on 0808 800 5000. Further details about whistleblowing can be found on the club’s website – Safeguarding Policy

Monitoring

The club’s safeguarding policy will be reviewed every two years, or sooner in the following circumstances:

  • changes in legislation and/or government guidance
  • as required by the Local Safeguarding Children Board or LTA
  • as a result of any other significant change or event.

Reporting a Safeguarding Concern within the Tennis Environment


*SPC – Safeguarding and Protection Committee
*LRC – Licensing and Registration Committee

Safeguarding Policy

1. Policy statement

The Gidea Park LTC is committed to prioritising the well-being of all children and adults at risk, promoting safeguarding in our club at all times, including all programmes and events we run. This Policy strives to minimise risk, deliver a positive tennis experience for everyone and respond appropriately to all safeguarding concerns/disclosures.

2. Use of terminology

Child: a person under the age of eighteen years.

Note that some legislation in Scotland defines a child as a person under sixteen years old. However, where there is any safeguarding concern, anyone under the age of 18 is regarded as a child unless advised otherwise by the LTA Safeguarding Team.

Adult at risk of abuse or neglect: a person aged eighteen years or over who is, or may be, in need of community care services by reason of disability, age or illness; and is, or may be, unable to take care of, or unable to protect him or herself against abuse or neglect.

Safeguarding children: protecting children from abuse and neglect, preventing the impairment of children’s health or development, ensuring that they grow up in circumstances consistent with the provision of safe and effective care, and taking action to enable all children to have the best life chances.

Safeguarding adults at risk: protecting adults from abuse and/or neglect. Enabling adults to maintain control over their lives and make informed choices without coercion. Empowering adults at risk, consulting them before taking action, unless someone lacks the capacity to make a decision, or their mental health poses a risk to their own or someone else’s safety, in which case, always acting in his or her best interests.

(See appendix A for full glossary of terms).

3. Scope

This Policy is applicable to all staff, volunteers, committee members, coaches and club members. It is in line with national legislation and applicable across the UK.

Advice, guidance and support is available from the LTA Safeguarding Team.

4. Responsibility for the implementation of the Safeguarding Policy, Code of Conduct and Reporting Procedure

SAFEGUARDING IS EVERYONE’S RESPONSIBILITY: NOT RESPONDING TO A SAFEGUARDING CONCERN IS NOT AN OPTION.

  • Our club’s committee has overall accountability for this Policy and its implementation
  • Our club Welfare Officer Carolyn Cruse is responsible for updating this Policy in line with legislative and club developments
  • All individuals involved in/present at the club are required to adhere to the Policy and Code of Conduct
  • The LTA Safeguarding Team and Tennis Scotland, Tennis Wales and Tennis Foundation Safeguarding Leads can offer support to help clubs proactively safeguard.
Where there is a safeguarding concern/disclosure:
  • The individual who is told about, hears, or is made aware of the concern/disclosure is responsible for following the Reporting a Safeguarding Concern Procedure. Unless someone is in immediate danger, they should inform their club Welfare Officer, LTA Safeguarding Team or National Safeguarding Lead.
  • The club Welfare Officer and Safeguarding Leads are responsible for reporting safeguarding concerns to the LTA Safe Safeguarding Team.
  • The LTA Safeguarding Team is responsible for assessing all safeguarding concern/disclosures that are reported to them and working with the club Welfare Officer and national Safeguarding Leads to follow up as appropriate on a case-by-case basis, prioritising the well-being of the child/ adult at risk at all times. Dependent on the concern/disclosure, a referral may be made to:
    • The police in an emergency (999);
    • Local Authority Children’s Services Mon to Fri 9-5pm 01708 433 2222; out of hours 01708 433999;
    • Local Authority Adult Services contact 01708 433 555; fax 01708 432 497 or email safeguarding_adults_team@havering.gov.uk
    • Designated Officer (England only) for concerns/disclosures about a member of staff, consultant, coach, official or volunteer Carolyn Cruse GPLTC Welfare Officer 07908 887300
    • Disclosure and Barring Service contact 03000 200 190 (or Disclosure Scotland; Adult Social Work Team or Health and Social Service Department (Channel Islands) for concerns/disclosures about a member of staff, consultant, coach, official or volunteer
5. Breaches of the Safeguarding Policy, Code of Conduct and Reporting Procedure

Breaches of this Policy and/or failure to comply with the outlined responsibilities may result in the following:

  • Disciplinary action leading to possible exclusion from the club, dismissal and legal action
  • Termination of current and future roles within the club and roles in other clubs, the LTA, Tennis Wales, Tennis Scotland and the Tennis Foundation.

Actions taken by players, parents or carers, staff, consultants, volunteers, officials, coaches inside or outside of the club that are seen to contradict this Policy may be considered a violation of this Policy.

Where an appeal is lodged in response to a safeguarding decision made by the club, the individual should adhere to the club’s appeal procedure.

6. Whistleblowing

Safeguarding children and adults at risk requires everyone to be committed to the highest possible standards of openness, integrity and accountability. As a club we are committed to encouraging and maintaining a culture where people feel able to raise a genuine safeguarding concern and are confident that it will be taken seriously.

What is whistle blowing?

In the context of safeguarding, ‘whistle blowing’ is when someone raises a concern about the well-being of a child or adult at risk.

A whistleblower may be:-

  • A player
  • A volunteer
  • A coach
  • Other member of staff
  • An official
  • A parent
  • A member of the public
How to raise a concern about a child or an adult at risk at the club

If a child or adult at risk is in immediate danger or risk of harm, the police should be contacted by calling 999.

Where a child or adult at risk is not in immediate danger, any concerns about their well-being should be made without delay to the Club Welfare Officer. The Club Welfare Officer will pass the details of the concern on to the LTA Safeguarding Team at the earliest opportunity an the relevant local authority and the police will be contacted where appropriate.

If however, the whistle blower does not feel confortable raising a concern with the Club Welfare Officer, the whistle blower should contact the LTA Safeguarding Team directly on 020 8487 7000, the Local Authority Designated Officer (LADO) or the NSPCC on 0808 800 5000.

The Club Welfare Officer can be contact on:
07908 887300 or gpltc.juniors@gmail.com Carolyn Cruse

What happens next?

All concerns raised by a whistle blower about the well-being of a child or adult at risk will be taken seriously an ever effort will be made to deal with each concern fairly, quickly and proportionately.

If the whistle blower does not believe that the concern has been dealt with appropriately and wishes to speak to someone outside of the club or the LTA Safeguarding Team, the NSPCC Whistleblowing advice line should be contacted on 0808 028 0285 or by emailing help@nspcc.org.uk.

Support

The club will not tolerate any harassment, victimisation or unfair treatment of, and will take appropriate action to protect whislt blowers when they raise a concern in good faith.

Codes of Conduct

All members of staff and volunteers agree to:

  • Prioritise the well-being of all children and adults at risk at all times
  • Treat all children and adults at risk fairly and with respect
  • Be a positive role model. Act with integrity, even when no one is looking
  • Help to create a safe and inclusive environment both on and off court
  • Not allow any rough or dangerous behaviour, bullying or the use of bad or inappropriate language
  • Report all allegations of abuse or poor practice to the club Welfare Officer
  • Not use any sanctions that humiliate or harm a child or adult at risk
  • Value and celebrate diversity and make all reasonable efforts to meet individual needs
  • Keep clear boundaries between professional and personal life, including on social media
  • Have the relevant consent from parents/carers, children and adults before taking or using photos and videos
  • Refrain from making physical contact with children or adults unless it is necessary as part of an emergency or congratulatory (e.g. handshake / high five)
  • Refrain from smoking and consuming alcohol during club activities or coaching sessions
  • Ensure roles and responsibilities are clearly outlined and everyone has the required information and training
  • Avoid being alone with a child or adult at risk unless there are exceptional circumstances
  • Refrain from transporting children or adults at risk, unless this is required as part of a club activity (e.g. away match) and there is another adult in the vehicle
  • Not abuse, neglect, harm or discriminate against anyone; or act in a way that may be interpreted as such
  • Not have a relationship with anyone under 18 for whom they are coaching or responsible for
  • Not to have a relationship with anyone over 18 whilst continuing to coach or be responsible for them
  • Be acutely aware of the power that coaches and coaching assistants develop over players in the coaching relationship and avoid any intimacy (sexual or otherwise) with players.

All children agree to:

  • Be friendly, supportive and welcoming to other children and adults
  • Play fairly and honestly
  • Respect club staff, volunteers and Officials and accept their decisions
  • Behave, respect and listen to your coach
  • Take care of your equipment and club property
  • Respect the rights, dignity and worth of all participants regardless of age, gender, ability, race, culture, religion or sexual identity
  • Not use bad, inappropriate or racist language, including on social media
  • Not bully, intimidate or harass anyone, including on social media
  • Not smoke, drink alcohol or drugs of any kind on club premises or whilst representing the club at competitions or events
  • Talk to the club Welfare Officer about any concerns or worries they have about themselves or others

All parents and carers agree to:

  • Positively reinforce your child and show an interest in their tennis
  • Use appropriate language at all times
  • Be realistic and supportive
  • Never ridicule or admonish a child for making a mistake or losing a match
  • Treat all children, adults, volunteers, coaches, officials and members of staff with respect
  • Behave responsibly at the venue; do not embarrass your child
  • Accept the official’s decisions and do not go on court or interfere with matches
  • Encourage your child to play by the rules, and teach them that they can only do their best
  • Deliver and collect your child punctually from the venue
  • Ensure your child has appropriate clothing for the weather conditions
  • Ensure that your child understands their code of conduct
  • Adhere to your venue’s safeguarding policy, diversity and inclusion policy, rules and regulations
  • Provide emergency contact details and any relevant information about your child including medical history

This Policy is reviewed every two years (or earlier if there is a change in national legislation).

This Policy is recommended for approval by:

Club Committee Chair Julian Lewis: duly signed
Date: October 2018

Club Welfare Officer Carolyn Cruse: duly signed
Date: October 2018

(Appendix A: Glossary of Terms)

Safeguarding: protecting children from abuse and neglect, preventing the impairment of children’s health or development, ensuring that children are growing up in circumstances consistent with the provision of safe and effective care, and taking action to enable all children to have the best life chances. Enabling adults at risk to achieve the outcomes that matter to them in their life; protecting their right to live in safety, free from abuse and neglect. Empowering and supporting them to make choices, stay safe and raise any concerns. Beginning with the assumption that an individual is best-placed to make decisions about their own wellbeing, taking proportional action on their behalf only if someone lacks the capacity to make a decision, they are exposed to a life-threatening risk, someone else may be at risk of harm, or a criminal offence has been committed or is likely to be committed.

Abuse and neglect

Physical abuse: A form of abuse which may involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating or otherwise causing physical harm to a child or adult at risk. Physical harm may also be caused when a parent or carer fabricates the symptoms of, or deliberately induces illness

Sexual abuse: Involves forcing or enticing a child or young person to take part in abuse sexual activities, not necessarily involving a high level of violence, whether or not the child is aware of what is happening. The activities may involve physical contact, including assault by penetration (for example, rape or oral sex) or non-penetrative acts such as masturbation, kissing, rubbing and touching outside of clothing. They may also include non-contact activities, such as involving children in looking at, or in the production of, sexual images, watching sexual activities, encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse (including via the internet). Sexual abuse is not solely perpetrated by adult males. Women can also commit acts of sexual abuse, as can other children

Emotional abuse: The persistent emotional maltreatment of a child or adult at risk such as to cause severe and persistent adverse effects on their emotional development. It may involve conveying to a child/ adult at risk that they are worthless or unloved, inadequate, or valued only insofar as they meet the needs of another person; not giving them opportunities to express their views; deliberately silencing them or ‘making fun’ of what they say or how they communicate. It may feature age or developmentally inappropriate expectations being imposed, including interactions that are beyond a child or adult at risk’s developmental capability, as well as overprotection and limitation of exploration and learning, or preventing them participating in normal social interaction. It may involve seeing or hearing the ill-treatment of another. It may involve serious bullying (including cyber bullying), causing a child or adult at risk to feel frightened or in danger, or the exploitation or corruption of children. Some level of emotional abuse is involved in all types of maltreatment of a child, though it may occur alone.

Neglect: The persistent failure to meet a child/ adult at risk’s basic physical and/or psychological needs, likely to result in the serious impairment of their health or development. It may involve a parent or carer failing to:

  • provide adequate food, clothing and shelter (including exclusion from home or abandonment);
  • protect a child/ adult at risk from physical and emotional harm or danger;
  • ensure adequate supervision (including the use of inadequate care-givers); or
  • ensure access to appropriate medical care or treatment.

It may also include neglect of, or unresponsiveness to, a child’s or adult at risk’s basic emotional needs.

Neglect may occur during pregnancy as a result of maternal substance abuse.

Additional examples of abuse and neglect of adults at risk

Financial abuse: having money or property stolen; being defrauded; being put under pressure in relation to money or other property; and having money or other property misused.

Discriminatory abuse: treating someone in a less favourable way and causing them harm, because of their age, gender, sexuality, gender identity, disability, socio-economic status, ethnic origin, religion and any other visible or non-visible difference.

Domestic abuse: includes physical, sexual, psychological or financial abuse by someone who is, or has been a partner or family member. Includes forced marriage, female genital mutilation and honour-based violence (an act of violence based on the belief that the person has brought shame on their family or culture). Domestic abuse does not necessarily involve physical contact or violence.

Psychological abuse: including emotional abuse, threats of harm or abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, isolation or withdrawal from services or supportive networks.

Organisational abuse: where the needs of an individual are not met by an organisation due to a culture of poor practice or abusive behaviour within the organisation.

Self-neglect: behaviour which threatens an adult’s personal health or safety (but not that of others). Includes an adult’s decision to not provide themselves with adequate food, clothing, shelter, personal hygiene, or medication (when indicated), or take appropriate safety precautions

Modern slavery: encompasses slavery, human trafficking, criminal and sexual exploitation, forced labour and domestic servitude. Traffickers and slave masters use whatever means they have at their disposal to coerce, deceive and force individuals into a life of abuse, servitude and inhumane treatment.

  • A person who is being abused may experience more than one type of abuse
  • Harassment, and bullying are also abusive and can be harmful
  • Female Genital Mutilation (FGM) is now recognised as a form of physical, sexual and emotional abuse that is practised across the UK
  • Child Sexual Exploitation is recognised as a form of sexual abuse in which children are sexually exploited for money, power or status
  • Child trafficking is recognised as child abuse where children are often subject to multiple forms of exploitation. Children are recruited, moved or transported to, or within the UK, then exploited, forced to work or sold
  • People from all cultures are subject to abuse. It cannot be condoned for religious or cultural reasons
  • Abuse can have immediate and long-term impacts on someone’s well-being, including anxiety, depression, substance misuse, eating disorders and self-destructive Conducts, offending and anti­social Conduct
  • Those committing abuse are most often adults, both male and female. However, child-to-child abuse also takes place.

Appendix B: What to do if a disclosure from a child or adult at risk is made to you:

  1. Listen carefully and calmly to the individual
  2. Reassure the individual that they have done the right thing and what they have told you is very important
  3. Avoid questioning where possible, and never ask leading questions
  4. Do not promise secrecy. Let the individual know that you will need to speak to the Welfare Officer/LTA Safeguarding Team because it is in their best interest. If you intend to speak to the police or social care, you should let them know this too.
  5. Report the concern. In an emergency, call the police (999), otherwise talk to the Welfare Officer/LTA Safeguarding Team as soon as possible. Do not let doubt/personal bias prevent you from reporting the allegation
  6. Record details of the disclosure and allegation using the LTA Reporting a Concern Form. Make certain you distinguish between what the person has actually said and the inferences you may have made. Your report should be sent to the LTA Safeguarding Team within 48 hours of the incident. If you do not have access to this document, write down the details using what you have available then sign and date it.

Appendix C: Reporting a Safeguarding Concern outside the Tennis Environment

What to do if you are worried that a child is being abused outside the tennis environment (e.g. at home, school or in the community) but the concern is identified through the child’s involvement in tennis

1. Whistleblowing

Whistleblowing is when someone raises a concern about a dangerous or illegal activity or any wrong doing within the club.

1.1. How to Raise a Concern.

Any concerns about a child or allegations about an adult who works with children should be raised with the club Welfare Officer.

If the allegation is about the club Welfare Officer, the Chairman or senior member of the committee should be informed.

1.2. How the club will respond.

a) If the concern is that a member of staff or volunteer has or may have;

  • Behaved in a way that has harmed a child or may have harmed a child.
  • Possibly committed a criminal offence against or related to a child.
  • Behaved towards a child or children in a way that indicates that he / she would pose a risk of harm to children

The Welfare Officer (or other as above) will contact the LTA and Local Authority Designated Officer to discuss how the allegation should be investigated.

b) If the concern does not match any of these criteria or, after consideration with the LADO or other appropriate agencies, it is agreed that the matter should be dealt with by internal processes the club will consult the LTA to determine the most appropriate action.

c) If the concern is that the club has not followed appropriate safeguarding procedures or has not pressed other agencies where concerns about a child persists, the Welfare Officer should be approached to seek assurances that appropriate action will be taken.

If in either case the member still has concerns that a child or children are at risk or that appropriate procedures have not been followed the member should contact the LTA and LADO or, in situations where children are thought to be in immediate danger or risk of harm, the police by contacting 999.

1.3. Confidentiality & Support
  1. All concerns will be treated in strictest confidence by all concerned. The club will protect the identity of whistle blowers as much as possible.
  2. However particularly in the context of safeguarding concerns it may be that an investigation process may reveal the source of the information, even if the identity of the whistle-blower is kept anonymous.
  3. All staff/volunteers involved in any related investigations must maintain confidentiality during and after the conclusion.
  4. The club will take steps to minimise any difficulties and provide appropriate support and
  5. advice to staff/volunteers passing on concerns.
  6. Depending on the nature of the concerns and the subsequent type of investigation the whistle-blower will be updated appropriately.
  7. All involved will attempt to ensure that any allegation is dealt with fairly, quickly, proportionately and consistently in a way that provides effective protection for the child and at the same time supports the person who is subject to the allegation and the person bringing the concern to the attention of the club.
  8. Organisations who can provide support include:
    1. Samaritans – https://www.samaritans.org/
    2. Mind – https://www.mind.org.uk
    3. Sporting Chance – https://www.sportingchanceclinic.com/
    4. Club Welfare Officer – CAROLYN CRUSE 07908 887 300 juniors@gmail.com
    5. Local Authority
    6. General Practitioner (GP)